Hybrid (3 days in office)
Permanent
Based in Guildford
No sponsorships (British citizens or indefinite leave to remain visas only)
Administration and project delivery of SSTL’s IT infrastructure and the provision of 3rd line support to the Service Desk
- Provide technical expertise in the day to day administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute and Storage)
- Provide technical Project delivery skills
- Provide subject matter expertise to the following infrastructure services (Networking, Cloud, Mail, Remote access, SAN)
- Assist with system architecture design
- Assist with securing IT environments
- Provide in-depth experience in ITIL methodologies (Availability, Capacity, Resilience, Supportability Management)
- Support the resolution of escalated of IT tickets and problems.
- Supporting infrastructure services through design and project briefs
- Implementing new infrastructure services through project schedules and change management
- Undertake routine maintenance of infrastructure services such as firmware updates, O/S patch mgt, system upgrades and virtual infrastructure management
- Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s
- Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary
- Review systems architecture and security, reviewing new technologies and recommending improvements
PERSON SPECIFICATION (essential requirements)
- Educated to degree level or equivalent (preferably in computing)
- MCSE, CCNA, VCP all an advantage but not necessary
Min 5 years experience of senior technical support and project delivery within a complicated network environment for an internal and/or external customer IT function. Strong experience involving administration of disparate corporate networks and virtual compute environments including Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux and Technical (Significant experience with the following)
- Firewall management, rules, ACLS and VPN (Strong Fortinet knowledge required)
- Network Switch management, VLANs, TCP/IP networking, WIFI and inter-site communication (Fortinet, Cisco, Extreme, HP)
- Virtualization environments – (VMware vSphere technologies)
- Microsoft operating systems and Exchange server roles (AAD, Group Policy, SSL certification. Hybrid environments)
- Storage technologies – Fibre Channel, NAS & iSCSI (Nimble, NetApp, Qumulo)
- Hybrid and Cloud based technologies (Azure, AWS)
- Backup and cloud storage technologies (Veeam)
- Hardware and Software support knowledge
- Linux/UNIX fundamentals
Personal
- Team player with strong communication skills
- Competent troubleshooting skills
- Ability to articulate Project deliverables and designs
- Ability to work under own initiative and in a busy environment