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Tier 1 Technical Support Engineer

Job Title: Tier 1 Technical Support Engineer
Contract Type: Permanent
Location: Ealing, London
Salary: £25000.00 - £32000.00 per annum
Start Date: ASAP
Reference: JO0000000638_1508317457
Contact Name: Prospectus
Contact Email:
Job Published: October 18, 2017 10:04

Job Description

Tier 1 Technical Support Engineer - VOIP, TCP/IP, Cisco, FRENCH SPEAKING - London

Salary - £25,000 - £32,000 + 10 - 15% Quarterly Bonus
Location - Ealing, London, South West
Job Type - Permanent
Level - Unspecified Industry: Computer Software / SaaS Function: Information Technology

The Company

A Tier 1 Technical Support Engineer is being sought due to expansion, to join a successful cloud business solution company based in West London. They are a global provider of cloud unified communications and collaboration solutions. They also provide an open platform that integrates with today's leading business apps while giving customers the flexibility to customise their own work flows. They are a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year.

Do you have the ability to thrive in a fast-paced environment? They are looking for candidates with an entrepreneurial spark! This company has a fantastic environment which is dynamic, success-driven, team-oriented and committed to providing world class service for its customers.

This company has an excellent career development structure and provides leadership training, education, workshops, and coaching for all employees. In addition a healthy work-life balance is promoted by catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks

As well as the benefits above the particular company is an EEO/AA employer.

Job Description
·Provide high value implementation and support to our largest enterprise customers
·Help customers and deliver value by making sure they are getting the most out of our service
·Help customer set up and optimise their hosted PBX solution to meet their business needs
·Troubleshoot customer network, router, firewall and ISP connections to optimise their VOIP quality of service
·Your technical work will enable seamless integration of our service into their business

·Apply expert knowledge of the companies services, VoIP technology, networking hardware and software
· Provide premium implementation and technical support to the companies largest customers
· Plan, design, install, maintain, troubleshoot and repair the companies solutions
·Understand network architecture required to support the companies VoIP services Recommend network hardware, software and design elements
·Answer and solve technical questions / problems and suggest appropriate workarounds Utilise network performance monitoring tools to isolate and root cause issues
·Provide quick and accurate handling of support interactions - phone, chat, screen-sharing, email

Essential Functions:
·3+ years of experience in customer focused role - post-sales technical support
· Experience with VOIP technology and terminology including SIP, RTP, QoS, COS, codecs
· Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc
·Any networking, IT or telecommunications certification is a plus - Cisco CCNA or equivalent is desirable
·Experience configuring, updating and supporting VOIP solutions in a multi-location environment
·Ability to work efficiently in a highly demanding, team-oriented and fast paced environment Self-motivated with the ability to dive right in, be effective and make a difference
·Degree in Computer Science preferred Networking, IT or telecommunications certification is a plus **Must Be A Fluent In French**

Education & Experience:
·Bachelor's degree in business or related field, or equivalent experience related Work Experience Number of Years
·Computer Science Degree (preferred)
·Networking, IT or telecommunications certification is a plus
·Fluent In French

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