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Microsoft Dynamics GP Support Consultant

Job Title: Microsoft Dynamics GP Support Consultant
Contract Type: Permanent
Location: London, England
Industry:
Salary: £40000.00 - £45000.00 per annum
Start Date: 10/10/2017
Reference: JO0000000632_1509107114
Contact Name: Prospectus
Contact Email: Ashley@prospectus.co.uk
Job Published: October 27, 2017 13:25

Job Description

Microsoft Dynamics Support GP Consultant

Salary: £40,000 - £50,000 + Benefits
Location: London
Reporting to: Dynamics Service Director

Are you looking to work for a well-established IT company?
Are you looking for a company who appreciates what you bring to the table and rewards you for success?
Or maybe you like the hustle and bustle of the city and would like to work in the heart of London?
If so,
This is the perfect opportunity to work for Microsoft Gold ERP Partner and Microsoft Small Business Specialist providing small-medium sized businesses with Microsoft Dynamics solutions and IT Support and Managed Services.
Additionally, with a great current GP Customer Base, we are well placed to deliver the new Dynamics 365 for Financial and Operations, Business Edition solution from Microsoft. Microsoft Dynamics GP is a major component of our company, and we are expanding our team to include some of the most talented consultants in the industry.
We are looking for a highly effective Dynamics GP Support Consultant to join our team full-time.
You MUST have:
·3+ years of experience as Microsoft Dynamics GP Functional Consultant
· Should have participated in all stages of life cycle in multiple GP implementation projects
·Strong in writing Functional specification, Gap document and training material
·Strong Functional, Analytical, Presentation, Documentation, Training and Inter-personal skills
·2 + years working with Microsoft Dynamics GP in an end user or partner support capacity, with at least 1-year experience with GP 2015
·Demonstrated understanding of core financials, project accounting, POP, SOP, HR/Payroll and Manufacturing
·Demonstrated understanding of common GP ISVs.
·Ability to independently manage individual time and tasks
·Ability to quickly adapt to new requirements and changing situations
·Ability to deliver web-based & in-person training and support to any size group
·Exhibits professionalism always
·Have very strong written and oral communication skills, be highly organised, and capable of multitasking
You SHOULD;
·Exude confidence
·Possess effective communication skills
·Be able to learn quickly
·Think clearly and calmly under pressure
·Investigate problems to establish real or hidden causes
·Solve complex problems with creative solutions
·Place emphasis on client satisfaction
·Learn new concepts quickly and thoroughly
Your RESPONSIBILITIES:
·Respond to and resolve support requests from customers. Perform contracted maintenance and system management tasks, identify and route consulting and development requests to the appropriate departments.
·You must have a good knowledge of the GP series and able to work from our office in London. Some of the industries of focus for our Dynamics GP practice include but are not limited to Financial Services, Life Sciences, Media and Entertainment, Not for Profit and the Public Sector
·Dispatch and respond to support requests within the contracted response time.
·Track and manage open cases to resolution.
·Install and configure GP and related products for end users.
·Troubleshoot issues in GP, and ISV products.
·Perform system testing and some end user client training
·Provide client status updates to project manager and clients on a regular basis
·Receptive to mentoring

Salary + Benefits
As well as offices located in the heart of the city with breath-taking views, we offer a competitive salary of £40,000 - £50,000.
We office a 'Benefits Plan' which includes:
·3% pension
·Healthcare
·Death in service cover
·Eye care and 1 professional subscription.