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IT Support Consultant

Job Title: IT Support Consultant
Contract Type: Permanent
Location: Cambridge, Cambridgeshire
Industry:
Salary: £25000 - £38000 per annum + Pension, Bonus + More
Start Date: ASAP
Reference: JO0000000653_1509462704
Contact Name: Prospectus
Contact Email: Ashley@prospectus.co.uk
Job Published: October 31, 2017 15:11

Job Description

IT Support Consultant

Salary - £25,000 - £38,000 + Various Benefits
Location - Cambridge

Do you thrive on creating simple solutions to complex issues?

Are you someone who blossoms when working closely with lots of different people?

Do you want to work for a company that values you, invests in you and helps you progress in your career?

If so, this is the role for you!

The ROLE:

We are looking for an IT Support Consultant with a strong technical background to join our expanding Support team to provide our clients with on-site, face to face technical support, give impartial advice and guidance on software and hardware needs as well as well as ensure that our client's infrastructural capabilities keep pace with their evolving needs.

You will be based in our Cambridge office, but will spend on average three days per week out of the office on-site with our clients providing day to day IT support, working with them at a strategic level to design appropriate systems for their needs as well as building and maintaining strong working relationships with them whilst you're on site.

You'll also have the opportunity to work on large scale projects and assignments. You will essentially be acting as their in-house IT support team; backed by a wealth of knowledge and experience from the rest of the team at Bridge Partners.

This is a fantastic opportunity for a talented individual to join our team in providing the very best account management, project management and technical support for our clients.


The COMPANY:

Founded in 2001; we are an established IT support company whose reputation alone has allowed the company to grow and support small to medium size enterprises. Our main client base work in interesting and exciting areas such as professional services and the start-up biotech industries.

We have been working with our clients to make sure that their IT needs never get in the way of their goals since our creation in 2001. Our two founders; Andrew and Daniel have created a company with staff that work together, learn from each other and support each other through all levels of the company.

We encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with our clients.



Your RESPONSIBILITIES:

·Solid experience and aptitude in IT
·Able to propose ideas and solutions with confidence at all levels of the business including board level
·Able to deploy and maintain Networking and Firewall solutions
·Able to grow and maintain strong working relationships
·Knowledge of disaster recovery techniques
·Experience performing IT audits
·Experience supporting and deploying VMWare

You MUST have

·2.1 Or above degree and / or relevant industry qualifications (IT related degree is desirable, but not essential)
·Excellent written and verbal communication, report writing and customer service skills
·A passion to knowledge and learning in the IT industry; keeping up to date with the latest trends and solutions
·Solid experience using Windows Server OS; AD; DNS and AD policies
·Expertise across Windows desktop operating systems (knowledge of Mac and Linux devices and operating systems is also desirable)
You SHOULD be:

·A self-starter who enjoys finding elegant solutions to complex issues
·A natural problem solver with a strong attention to detail
·Comfortable with researching a solution using your own initiative
·Have the ability to manage and prioritise multiple conflicting priorities requiring collaboration with multiple teams both internally and externally
·Ability to build and maintain strong working relationships with clients
Benefits

·Salary: £25,000 - £38,000 (DoE)
·Accelerate your skill set rapidly, get rewarded each time you gain a new qualification with our exam pass scheme
·Work with new and exciting technologies
·Great working environment that's supportive and knowledgeable
·Annual salary reviews
·Contributory Pension
·Private healthcare
·Share in the company's success with our annual bonus
·Life assurance & travel expenses.

This is a fantastic opportunity for a talented individual to progress their IT career. Working in an outsourced environment means that learning is accelerated and career progression within the company can be fast.