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IT Service Desk, 1st Line Support - (Maternity Cover)

Job Title: IT Service Desk, 1st Line Support - (Maternity Cover)
Contract Type: Permanent
Location: Suffolk, England
Salary: £16000 - £17000 per annum + Additional for call outs / on call
Start Date: ASAP
Reference: JO0000000640_1508328251
Contact Name: Prospectus
Contact Email:
Job Published: October 18, 2017 13:04

Job Description

IT Service Desk, 1st Line Support - (Maternity Cover)

Salary - £16,000 - £17,000 + Extras
Level - 1st/2nd Line Support, IT Service Desk

A 1st line support technician position has arisen within a busy IT Help Desk department due to maternity leave. This could be your opportunity to join a well established market leading book production specialist, printing over 140 million books every year.

You MUST have;
· IT literate to A-level standard or can demonstrate equivalent knowledge in software and hardware support

·Be able to work accurately under pressure
·Have excellent attention to detail
·Have clear and very good communication skills

You will report to the Service Desk Manager, your duties will be:
·Administration of the specialist factory server system
·Act as first point of contact for calls to the service desk
·Fault finding on a wide range of hardware including desktops, laptops, printers, tablets and laser scanners throughout the factory.
·Participate in departmental rota to enable the team to provide round-the-clock support, to include early shift and on-call responsibilities periodically.

There is an additional rate of pay for covering on call and also extra money paid out for individual call outs.

This position is available for an immediate start!

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