Graduate IT Support Consultant (×2)
Salary - £20,000 - £25,000 (DoE)
Location - Cambridge
Job Type - Permanent
Do you have a passion for technology?
Are you a Graduate looking to break into IT?
Maybe you're already working in IT, but your current company is not investing in you?
If so, this is role for you!
We are looking for a full time IT Support Consultant with a good degree, not necessarily in IT, to join our Service Desk team to provide clients with first line technical support. Previous IT experience is not essential, as full training is provided - an ability to prioritise and a desire to help people are more important skills.
Founded in 2001; we are an established IT support company whose reputation alone has allowed the company to grow and support small to medium size enterprises. Our main client base work in interesting and exciting areas such as professional services and the start-up biotech industries.
We understand that people matter and make a difference, not only to our company but also to our clients. There is a strong ethos of helping and supporting colleagues and we encourage autonomy and self-development within a friendly and supportive environment.
Service Desk staff are encouraged to work towards industry-recognised qualifications. Support and an environment conducive to learning is provided as well as all training materials and an exam bonus for each qualification gained.
Accelerated learning within the role will allow the right person to develop a comprehensive IT support skill set in a very short time and progression through the company. We offer a great working environment and are located next to the new Cambridge North station with easy road and rail links and on site parking.
·Speaking to clients daily and working to fix issues on equipment and software remotely
·Involvement in project work
·Provide an excellent service for all our clients
You MUST have:
·2.1 or above degree (IT related not essential)
You SHOULD be:
·A self-starter who enjoys finding elegant solutions to complex issues
·A natural problem solver with excellent communication and customer service skills
·Able to use your own initiative with the knowledge that you are part of a strong team
·Ability to prioritise and manage multiple conflicting priorities requiring collaboration with multiple teams across the company
·Passionate to be involved with a progressive company
·Salary: £20,000 - £25,000 (DoE)
·Annual Salary Reviews
·Contributory pension scheme
·Private Healthcare cover
·Annual bonus scheme
·25 Day Holiday rising to 30 days with length of service awards
·On site parking
·Full training provided including working towards industry recognised qualifications
This is a fantastic opportunity for a talented individual to kick-start their IT career. Working in an outsourced environment means that learning is accelerated and career progression within the company can be fast.