We have a fantastic opportunity for someone with excellent communication skills to join a large established company in the position of Trainee Support Analyst.
The role will offer a 12 month training period with an opportunity to move in to a full Support Analyst role providing quality support to head office staff and other local employees.This role requires someone who is technically minded that has superb customer service and communication skills.
Training will be provided by both on the job experience and internal / external courses.The person will be liaising with key members of staff and will be expected to provide excellent technical assistance and guidance.
Key responsibilities include:
·Support of local IT infrastructure, including network services, desktop and mobile computing hardware and software, cabling and telephony.
·Support of applications that may be specifically used at the local site or by the operating company to which the local site / location is associated.
·Providing general IT support to all users on the local site.
·Hardware and Software Asset Management.
·Ensuring that standard company ITIL processes and procedures are adhered to.
·Working with procurement to purchase IT equipment for the site.
·Liaison with third parties in relation to outsourced services and also with other IT sections in specialist areas.
·Responsibility for back-up and routine maintenance of local Windows based servers.
·Support of IT related services for significant on and off site meetings/conferences.
·Point of Escalation for local service delivery issues.
Whilst extensive training will be provided, candidates should be able to demonstrate some experience in the following areas:
·Excellent experience of Microsoft Office, PC hardware and Microsoft operating systems and basic understanding of TCP-IP networking and cabling.
·Good general knowledge of using and configuring peripheral devices e.g. printers, scanners etc.
·Understanding of ITIL service management disciplines; Service Desk / Contact Handling, Incident Management, Major Incident Management, Problem Management, Change Management
·Customer facing and service aware with excellent communication skills at all levels, both within and outside of IT.
·Excellent organisational skills, capable of prioritising workloads and the ability to work under own initiative, sometimes under pressure.
·Must be prepared to occasionally work outside of normal hours to meet the requirements of the business.
·High quality problem solving skills and a balanced "can do" attitude.
Should possess or be trained to the level of:
·ITIL Foundation Certificate.
·Service Desk Institute Support Analyst certification.
·Microsoft Office and Windows skills to advanced level
This position will be based in Leamington Spa with some reasonable and short term International and National travel as required.There will also be an occasional need to work at other locations in the UK.