Our client, one of the leading service providers in the West Midlands, is looking to recruit an additional member of their Service Improvement Team to carry out 3rd Line Support to their customer base.
The position will involve troubleshooting, dealing with performance issues and DBA queries, service requests and bug fixing.
To be considered for this position you should have the following skill and expertise:
·At least 2-3 years' experience in a busy support role within a pressurised environment
·Proven understanding of application design best practice and principles
·Experience with business critical solutions with high volume transactions
·Be very customer focussed and enjoy talking to people over the phone/face to face
·Experience of monitoring and managing incoming incidents
·A minimum of 5 years UniVerse development / support experience
·Competent in SB+ and DataBasic
·Have an understanding of the UniVerse file systems and be able to manage and tune the UniVerse database, including understanding filestats/file re-sizing etc.
·Be happy to work with Web Developers when investigating issues
·Flexible and willing to learn 'on the job'
·Be a good team player
·Have excellent written and verbal communication skills