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Application Support Specialist

Job Title: Application Support Specialist
Contract Type: Permanent
Location: Kent
Industry:
Salary: £30000 - £40000 per annum + Company Car
Start Date: ASAP
Reference: JO0000000553
Contact Name: Prospectus
Contact Email: linda@prospectus.co.uk
Job Published: January 20, 2017 15:29

Job Description

Our client is a successful Software House that has been established for over 30 years'. They are currently looking to recruit an Application Support Specialist that has Quantity Surveying skills to work on one of their core products.

The successful candidate will become the main support contact for a niche piece of software used within the construction sector, offering a high calibre of support to their key customers. You will join an existing support team and take ownership of supporting one of the products that the company develop and supply.

Duties will include:
·Presenting the software to potential clients
·Providing full life cycle support for any issues raised through email or telephone
·Carrying out on-site and remote training sessions
·Software testing and bug resolution
·Producing detailed specifications to meet user specific requirements, develop test plans for these and produce post-implementation documentation
·Liaising with the Software Developers and Technical/Managing Director to plan and develop the software's future path

The role would suit someone that is hard working, enthusiastic and a problem solver who eager to take on the challenge of supporting and developing a core product in a niche sector supporting important clients.

Essential skills:
·Quantity Surveying background, or Construction Cost Estimating background
·Excellent verbal and written communication skills
·Desire to enter the software support sector
·Ability to understand a complex set of requirements and produce a specification to meet them
·Good computer skills - MS office skills are essential
·Aptitude for working with software and problem solving
·Ability to work effectively on your own as well as part of a team
·Full UK driving licence

Any of the following would be desirable:
·Experience of software support
·Experience of supporting management of large companies
·Experience of software testing
·Experience of writing specifications and deployment documentation

A company car will be provided with this position as there will be some travel necessary.

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